TERMS OF SERVICE

Agreement to terms.

1. Agreement to Terms

By accessing or using this website and any related web pages, services or features (the "Site"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the Site or the vrm software.

2. Services

We provide a software platform and related services for campaign management, voter outreach, analytics, and related functions ("Services"). Your use of the Services is also subject to our applicable service order(s), subscription agreement(s), payment terms and any supplemental policies we publish from time to time.

3. Use License

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable limited license to access and use the Site and Services for your internal purposes in connection with your campaigns. You agree you will not (and will not permit others to) use the Site or Services in any way that:

  • violates any applicable law, regulation or third-party right;

  • attempts to gain unauthorized access to the Site or Services;

  • interferes with the operation or security of the Site;

  • copies, modifies, reverse-engineers, uploads, transmits, or uses the Site or Services to build a competing product.

4. Account, Credentials & Security

You are responsible for maintaining the confidentiality of your account, login credentials, API keys (if applicable) and for all activity through your account. You agree to notify us immediately of any unauthorized use or security breach. We reserve the right to suspend or terminate any account for security reasons.

5. Fees, Billing & Payment

You shall pay all fees set forth in any applicable service order or subscription agreement. Unless otherwise stated, fees are non-refundable. We may charge interest or late fees on overdue payments. We may suspend access to Services for non-payment.

6. Subscription and Cancellation Policy

Effective Date: November 1, 2025

6.1 Overview

vrm is a cloud-based subscription service providing advanced voter relationship management, campaign operations, and communications tools. This policy explains how subscriptions, renewals, cancellations, refunds, and add-on services are handled in compliance with applicable laws and industry standards.

6.2 Subscription Terms

  • Billing Cycle: All vrm subscriptions renew automatically on a recurring monthly or annual basis, depending on the plan selected at the time of purchase.

  • Automatic Renewal Notice: You will receive a reminder notice prior to renewal, including the renewal date and total charge amount, in compliance with applicable automatic renewal laws.

  • Payment Authorization: By subscribing, you authorize vrm (VOTER RELATIONSHIP MANAGEMENT, LLC) to charge your selected payment method for recurring subscription fees and any applicable taxes.

  • Failure to Pay: If a payment cannot be processed, vrm may suspend access to the platform and associated services until the balance is resolved.

6.3 Add-Ons and Bundled Services

  • Add-On Features: vrm offers optional add-on features such as enhanced analytics, additional text messaging, email volume increases, and data expansion modules.

  • Usage-Based Billing: Certain add-ons (e.g., SMS or email volumes) are billed based on actual usage at the rates specified in your account dashboard or service agreement.

  • Proration: When you add or remove features mid-cycle, charges or credits are automatically prorated for the remainder of the current billing period.

  • Bundled Packages: Bundled service plans combine software access with predefined communication volumes. Unused bundled units (e.g., messages or emails) do not expire while actively subscribed.

6.4 Cancellations

  • How to Cancel: You may cancel at any time through your vrm dashboard or by contacting billing@politogyvrm.com.

  • Effective Date: Cancellations become effective at the end of your current billing cycle. You'll retain access to all features until that time.

  • No Mid-Cycle Refunds: Subscription and add-on fees are non-refundable once a billing cycle begins.

  • Prepaid Annual Plans: Annual subscriptions remain active for the full term and will not be refunded upon early cancellation.

6.5 Refund Policy

  • General Policy: All payments are final and non-refundable except in cases of verified system error or duplicate billing.

  • Refund Requests: Must be submitted in writing within 14 days of the charge to billing@politogyvrm.com.

  • Refund Method: Approved refunds are processed to the original payment method within 10 business days.

6.6 Modifications and Price Changes

  • vrm may modify plan features or pricing with prior notice. Changes take effect at the next renewal period.

  • Subscribers will receive at least 30 days' notice before any material price increase.

  • Continued use of the platform after the effective date of a change constitutes acceptance of the new terms.

6.7 Account Termination

vrm reserves the right to suspend or terminate accounts for non-payment, fraud, violation of the Terms of Service, or misuse of the platform (including unlawful communications or spam). Terminated accounts may lose access to all stored data.

6.8 Data Retention

Upon cancellation or termination, data may be retained for up to 90 days to allow for account reactivation or export requests. After that period, PolitogyVRM permanently deletes user data from active systems.

6.9 Contact Information for Subscription Inquiries

For subscription, billing, or cancellation inquiries:

Ben Edtl

Email: billing@politogyvrm.com

Phone: (503) 319-5976

7. Acceptable Use & Compliance

You agree to comply with (i) these Terms; (ii) any acceptable-use policy or other policy we publish; (iii) applicable laws and regulations (including messaging, data protection, campaign laws, political communications laws); and (iv) any third-party service provider terms (for example carriers, telephony services) in your use of the Services.

For example, if you use messaging services via a carrier partner you must ensure your opt-in/out disclosures, frequency disclosures, identity disclosures and any required CTA (call to action) language are compliant (see e.g., messaging compliance standards used by Telnyx Help Center). Violation of this Section is a material breach.

7. Data Protection & Privacy

We collect, process and store personal data as described in our Privacy Policy which is incorporated by reference. You are responsible for ensuring your use of the Services and your data-collection practices comply with applicable data protection laws (e.g., GDPR, CCPA) and you ensure that you have all necessary consents and lawful bases for the data you use in connection with our Services.

We may process data on your behalf, or you may provide data to us; in either case you warrant you have rights to the data and its processing.

We may cease providing Services or terminate this agreement where you fail to meet data protection obligations.

8. Intellectual Property

All intellectual property rights in the Site, the Services, the software, content, trademarks, logos and other materials are owned by us or our licensors. You acquire no right, title or interest in the foregoing except for the limited license granted herein.

9. Warranties; Disclaimer

The Services are provided "as is" and "as available", without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement.

We do not guarantee the Services will be uninterrupted, error-free or meet your specific needs.

10. Limitation of Liability

In no event will we, our affiliates, licensors or service providers be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business interruption, even if we have been advised of the possibility of such damages. Our aggregate liability for all claims under these Terms will be limited to the amount of fees you have paid in the preceding 12-month period (or if none, US $100).

Some jurisdictions do not allow certain liability exclusions or limitations; where prohibited the liability limitation may not apply.

11. Indemnification

You agree to indemnify, defend and hold harmless us, our officers, directors, employees, agents and affiliates from and against any and all claims, liabilities, damages, losses, costs or expenses (including reasonable attorneys' fees) arising out of: (i) your breach of these Terms; (ii) your violation of applicable law or third-party rights; (iii) your use of the Services in a way not authorized by us.

12. Term, Termination & Suspension

These Terms start on the Effective Date and continue until terminated. Either party may terminate the Services as set forth in the applicable service order. We may suspend or terminate your access to the Services immediately if you breach these Terms or we reasonably believe your use may expose us to liability, regulatory sanction or reputational harm.

Upon termination, all rights granted to you cease, and you must stop using the Services. Provisions which by their nature survive termination (e.g., Sections 8, 9, 10, 11, 12, 13) will remain in effect.

13. Governing Law & Dispute Resolution

These Terms will be governed by the laws of the State of Oregon without regard to its conflicts-of-law rules. You and we agree to submit to the exclusive jurisdiction of the state or federal courts located in Multnomah County, Oregon.

14. Changes to Terms

We may modify these Terms at any time in our discretion. We will post the updated Terms on the Site and update the "Last Updated" date above. Your continued use of the Site after the effective date of changes constitutes your acceptance of the updated Terms.

15. Miscellaneous

  • If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary and the remaining provisions will continue in full force and effect.

  • No waiver by us of any breach of these Terms will be deemed a waiver of any subsequent breach.

  • You may not assign your rights or obligations under these Terms without our prior written consent.

  • We may assign our rights or obligations without consent except to the extent restricted by law.

  • The parties are independent contractors; nothing herein creates a joint-venture, agency, employment or partnership relationship.

16. Contact Information

If you have any questions about these Terms, contact:

vrm by Politogy, LLC

Email: support@politogyvrm.com