1. Overview

vrm is a cloud-based subscription service providing advanced voter relationship management, campaign operations, and communications tools. This policy explains how subscriptions, renewals, cancellations, refunds, and add-on services are handled in compliance with applicable laws and industry standards.

2. Subscription Terms

• Billing Cycle: All vrm subscriptions renew automatically on a recurring monthly or annual basis, depending on the plan selected at the time of purchase.

• Automatic Renewal Notice: You will receive a reminder notice prior to renewal, including the renewal date and total charge amount, in compliance with applicable automatic renewal laws.

• Payment Authorization: By subscribing, you authorize vrm (VOTER RELATIONSHIP MANAGEMENT, LLC) to charge your selected payment method for recurring subscription fees and any applicable taxes.

• Failure to Pay: If a payment cannot be processed, vrm may suspend access to the platform and associated services until the balance is resolved.

3. Add-Ons and Bundled Services

• Add-On Features: vrm offers optional add-on features such as enhanced analytics, additional text messaging, email volume increases, and data expansion modules.

• Usage-Based Billing: Certain add-ons (e.g., SMS or email volumes) are billed based on actual usage at the rates specified in your account dashboard or service agreement.

• Proration: When you add or remove features mid-cycle, charges or credits are automatically prorated for the remainder of the current billing period.

• Bundled Packages: Bundled service plans combine software access with predefined communication volumes. Unused bundled units (e.g., messages or emails) do not expire while actively subscribed.

4. Cancellations

• How to Cancel: You may cancel at any time through your vrm dashboard or by contacting support@politogyvrm.com

• Effective Date: Cancellations become effective at the end of your current billing cycle. You'll retain access to all features until that time.

• No Mid-Cycle Refunds: Subscription and add-on fees are non-refundable once a billing cycle begins.

• Prepaid Annual Plans: Annual subscriptions remain active for the full term and will not be refunded upon early cancellation.

5. Refund Policy

• General Policy: All payments are final and non-refundable except in cases of verified system error or duplicate billing.

• Refund Requests: Must be submitted in writing within 14 days of the charge to billing@politogyvrm.com

• Refund Method: Approved refunds are processed to the original payment method within 10 business days.

6. Modifications and Price Changes

• vrm may modify plan features or pricing with prior notice. Changes take effect at the next renewal period.

• Subscribers will receive at least 30 days' notice before any material price increase.

• Continued use of the platform after the effective date of a change constitutes acceptance of the new terms.

7. Account Termination

vrm reserves the right to suspend or terminate accounts for non-payment, fraud, violation of the Terms of Service, or misuse of the platform (including unlawful communications or spam). Terminated accounts may lose access to all stored data.

8. Data Retention

Upon cancellation or termination, data may be retained for up to 90 days to allow for account reactivation or export requests. After that period, vrm permanently deletes user data from active systems.

9. Contact Information for Subscription Inquiries

For subscription, billing, or cancellation inquiries:

Email: support@Politogyvrm.com

Phone: (503) 319-5976